This Privacy Policy describes how Ladyculture Ventures LLC ("Ladyculture," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at ladyculture.co, use our services, purchase our products, or participate in our community and programs.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address when you register for an account, program, or membership

• Billing information (processed securely through Stripe; we do not store full payment card details on our servers)

• Profile information, including your responses to intake questionnaires, quizzes (including the "Find Your Frequency" quiz), assessments, and onboarding forms

• Content you post, share, or submit within our community platform (Circle) or programs

• Communications you send to us via email, contact forms, or customer support channels

• Survey responses, feedback, and testimonials you choose to provide

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address, browser type and version, operating system, and device identifiers

• Pages visited, time spent on pages, links clicked, and referring URLs

• Session data and interaction logs

• Cookie identifiers and similar tracking technologies (see Section 5 for details)
  

1.3 Information from Third-Party Services

We may receive information about you from third-party services, including:

• Stripe: Transaction confirmation and billing status information

• Flodesk: Email engagement data, including open rates and click-through rates

• Circle: Community activity and participation data

• Google Analytics and Squarespace Analytics: Aggregated website usage and behavior data

• Social media platforms: If you interact with us or sign in using a social account

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process your membership, program enrollments, and payments

• To create and manage your account and provide you with access to our platform and programs

• To communicate with you about your account, purchases, program updates, and community activity

• To send you marketing communications, newsletters, and promotional materials (you may opt out at any time)

• To personalize your experience and tailor content to your interests and program progress

• To administer our community on Circle, including moderation and member support

• To respond to your inquiries, comments, and support requests

• To analyze website traffic and usage patterns to improve our services

• To comply with applicable legal obligations

• To detect and prevent fraud, abuse, and other harmful activity

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws requiring a legal basis for processing, we rely on the following legal bases:

• Contract Performance: Processing necessary to perform a contract with you, including delivering programs and managing your membership

• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, security, and improving our services, where such interests are not overridden by your rights

• Consent: Where you have given us your explicit consent to process your personal data, such as for marketing communications

• Legal Obligation: Processing necessary to comply with applicable laws and regulations

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

4. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, subject to confidentiality obligations, including:

• Stripe (payment processing)

• Flodesk (email marketing)

• Circle (community platform)

• Squarespace (website hosting)

• Google Analytics (website analytics)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including court orders, subpoenas, or government requests. We may also disclose information where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have.

4.4 With Your Consent

We may share your information for any other purpose with your prior consent, including featuring your testimonials, case studies, or community contributions in our marketing materials.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly, including maintaining your session and enabling secure login

• Analytics Cookies: Used by Google Analytics and Squarespace Analytics to collect aggregated data about how visitors use our website, including pages visited and time spent on site

• Meta Pixel: The Meta Pixel is a piece of code that allows us to measure the effectiveness of our advertising, track conversions from Meta ads, build targeted audiences for future ads, and remarket to people who have taken some kind of action on our website.

• Functional Cookies: Used to remember your preferences and personalize your experience
  

You can control cookies through your browser settings and, where applicable, through our cookie consent tool. You can opt out of Meta's use of cookies for advertising purposes by visiting your Meta Ad Preferences at www.facebook.com/ads/preferences or by adjusting your browser settings.Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your membership or program participation, and as required by applicable law. Specifically:

• Account and membership data is retained for the duration of your account and for a reasonable period following account closure

• Transaction and billing records are retained for a minimum of seven (7) years for tax and accounting purposes

• Community-generated content may be retained to maintain community integrity and continuity, unless you request deletion

• Marketing data is retained until you unsubscribe or request removal

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention practices.

7. Your Rights and Choices

Depending on your location, you may have certain rights with respect to your personal information:

7.1 All Users

• Access: You may request a copy of the personal information we hold about you

• Correction: You may request that we correct inaccurate or incomplete personal information

• Deletion: You may request that we delete your personal information, subject to certain legal exceptions

• Marketing Opt-Out: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at hello@ladyculture.com

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell

• The right to delete your personal information

• The right to opt out of the sale or sharing of your personal information (we do not sell your personal information)

• The right to non-discrimination for exercising your privacy rights

• The right to limit the use of sensitive personal information

To exercise your California privacy rights, please contact us at hello@ladyculture.com. We will respond to verifiable consumer requests within 45 days.

7.3 EEA and UK Residents (GDPR/UK GDPR)

If you are located in the EEA or UK, you have additional rights under the GDPR or UK GDPR, including:

• The right to data portability

• The right to object to processing based on legitimate interests

• The right to restrict processing in certain circumstances

• The right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us at hello@ladyculture.com. We will respond within the timeframes required by applicable law.

8. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through our website

• Secure payment processing through Stripe, which is PCI-DSS compliant

• Access controls limiting employee and contractor access to personal information on a need-to-know basis

• Regular review of our data collection, storage, and processing practices

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for adults aged 18 years and older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@ladyculture.com and we will take prompt steps to delete such information.

10. International Data Transfers

Ladyculture is based in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Data protection laws in these countries may differ from those in your country of residence.

For users in the EEA or UK, where we transfer personal data to countries that do not provide an adequate level of data protection, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or other transfer mechanisms as permitted by applicable law.

11. Third-Party Links

Our website and communications may contain links to third-party websites, platforms, and services that are not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you access through our website.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on our website with a new effective date and, where appropriate, by sending you an email notification. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ladyculture LLC

Fine Balance Consulting, Inc. / House of Who, Inc., operating as Ladyculture

Email: hello@ladyculture.com

Website: ladyculture.co